Thank you to everyone at Danforth Diamond! My ring arrived today, and it's absolutely perfect. The only part I didn't like was having to wait for it to get here!
The policies herein apply to all diamond orders shipped within the United States. If you have any questions regarding these policies, contact one of our jewelry consultants at 1.877.404.RING (7464) or via e-mail at email@example.com.
DANFORTH DIAMOND SHALL NOT, UNDER ANY CIRCUMSTANCES, BE HELD LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT PRODUCT LIABILITY OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL DAMAGES, OR LIMITATIONS UPON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. Users may also have other rights that vary from state to state.
All elements of the danforthdiamond.com website, including, but not limited to, the general design and the content, are protected by trade dress, copyright, trademarks, moral rights, and/or other laws relating to intellectual property rights. No portion or element of the website or its content may be copied, displayed, distributed, published, or retransmitted via any means without the written permission of Danforth Diamond. The website, its content and all related rights shall remain the exclusive property of Danforth Diamond, its licensors, or its content providers unless otherwise expressly agreed. No user may remove, alter or cover any copyright or other proprietary notices placed on this website.
DANFORTH DIAMOND DOES NOT WARRANT THAT THE USER'S USE OF THE WEBSITE WILL BE UNINTERRUPTED, ALWAYS AVAILABLE OR ERROR-FREE, OR WILL MEET A USER'S REQUIREMENTS. DANFORTH DIAMOND DISCLAIMS LIABILITY FOR, AND NO WARRANTY IS MADE WITH RESPECT TO, THE AVAILABILITY OF THE WEBSITE, INCLUDING WITHOUT LIMITATION UNAVAILABILITY CAUSED BY HEAVY TRAFFIC, TECHNICAL DIFFICULTIES, OR ANY OUTAGE OR OTHER INTERRUPTION IN SERVICE.
Orders and Payment Methods
We accept payment from the major credit cards below:
* MasterCard, Visa, American Express or Discover
* Bank wire transfer (includes a 1.5% discount, available on purchases of $500 or more).
If you are under 18, you may purchase goods from Danforth Diamond only with the involvement of a parent or legal guardian.
Note on Debit Cards
Many banks institute daily limits on the amount you may charge to your debit card. As a result, your purchase may not go through successfully if you use your debit card for payment and the purchase amount exceeds your bank's daily limit. Should this occur, we will contact you and you may request that your bank waive the daily limit for this purchase.
To ensure your identity and the security of your purchase, Danforth Diamond may require credit card verification when using online gift certificates. In this event, your card will only be used to validate your identity and will not be charged unless the purchase amount exceeds the available credit on the gift certificate. Additionally, Danforth Diamond gift certificates are non-transferable, may not be redeemed for cash and may only be redeemed for purchase on www.danforthdiamond.com. Danforth Diamond is not responsible for honoring lost, stolen or expired gift certificates.
Sales tax will only be included on orders shipped to addresses within the Commonwealth of Virginia in the United States.
If you are not satisfied with your diamond purchase for any reason, we will gladly accept the return of any non-engraved item-provided it is in original condition - within 30 days of purchase. For more details, see our Return Policy.
When you receive a diamond from Danforth Diamond, the shipment will include a grading report or certificate that confirms the exact properties and value of your diamond. Since these reports are prepared by third-party grading laboratories and are often quite extensive, they are very expensive to replace. Therefore, Danforth Diamond requires that you return the original diamond grading report should you find it necessary to return the accompanying diamond for any reason. Failure to do so may result in a replacement fee.
Since Danforth Diamond makes it a policy to offer only the lowest possible prices on our diamonds at all times, our listed prices are final and non-negotiable.
Danforth Diamond insures your ring at no cost to you from the time you order until the time it is delivered to you. We also require a signature on all deliveries to protect your purchase.
Alternate Shipping Address
We will ship your order to an address other than your billing address, provided the alternate address is on record with your credit card company.
Danforth reserves the right to refuse shipment to international addresses. If this occurs, we will notify the purchaser.
If necessary, Danforth Diamond will work with you to arrange for Saturday shipment in those locations where service is available. If Saturday delivery is unavailable in your area, we may be able to arrange for you to pick up your order at the nearest FedEx Service Center.
Diamond Procedures and Availability
Our diamonds come from a variety of vendors who allow us to display their inventory. Due to the nature of an ever changing virtual inventory, rarely, diamonds may be shown that have been sold to other customers. We will do our best to help you find an acceptable alternative within the generally accepted price range for such diamonds. However, we cannot guarantee pricing and availability.
If you cannot find the diamond you are looking for on our website, we encourage you to contact one of our highly trained jewelry consultants at 1.877.404.RING (7464). They will be happy to work with you to locate your perfect diamond.
If you order a diamond ring from Danforth Diamond that does not fit, we will be happy to resize it up or down one full size for you at no charge. Additional size changes will incur a $25 sizing charge. There is a $25 fee to resize your ring after the initial resize. This does not include shipping to and from our facility which will be a $20 charge. Some eternity style rings are impossible to resize and are considered special order. Please allow approximately ten business days for resizing.
Danforth Diamond prohibits comparison purchasing - buying several of the same item for the purpose of comparing them and returning all but one. Due to increased overhead costs, this practice prevents us from offering the lowest possible prices on our diamonds.
The Danforth Diamond Position on Conflict Diamonds
A U.S. law passed in 2003 officially adopted the "Kimberly Process" as the governing policy on the import of diamonds. The law, which was adopted to address growing concern over illegitimate or "conflict" diamonds, states that all diamonds imported into the U.S. must come through viable, legal channels.
At Danforth Diamond, we are committed to upholding the Kimberly Process and offering only high-quality diamonds from legitimate and well-respected suppliers.
Product Availability and Pricing
At Danforth Diamond, we make every effort to ensure accuracy in the products and information listed on our website. However, due to the potential for rapidly changing inventory and/or electronic system errors, incorrect data may rarely appear on our site. These errors may include, but may not be limited to, information regarding product pricing and availability. Should this occur, Danforth Diamond reserves the right to correct these errors and will not honor incorrectly listed pricing or availability information.
In an effort to provide as much detail as possible about your diamond, our online catalog may show pictures of some items that are not to scale and may appear larger or smaller than they actually are. Therefore, we encourage you to carefully review the written dimensions provided with each catalog entry. Additionally, please note that monitor settings may cause the color and size of displayed diamonds to vary slightly.
Please also note the following regarding product listings on the Danforth Diamond website:
* In accordance with industry standards and FTC regulations, the total carat weight of a purchased diamond may vary 0.05 carats from the weight stated.
* The dimensions of our products are based on information provided by the manufacturers. In the case of convex or rounded diamonds, the stated dimensions are measured by the manufacturer prior to the refinement process.
* For items containing multiple diamonds, the stated grades for color, clarity and carat weight are averages of all stones in our inventory that are used for that particular item.
The policies and procedures contained in the Legal Information, Privacy Policies, and Return Policies web pages of this website (called the "Agreement" below) contain the entire agreement between the user and Danforth Diamond regarding the service provided by Danforth Diamond, and replaces all prior or contemporaneous representations, understandings or agreements. In the event that any term of the Agreement conflicts with any statement made on any other page of this WebSite, the term of the agreement controls. This Agreement shall be governed by the laws of the Commonwealth of Virginia, without regard to conflict of laws rules. Any litigation arising from or related to the Agreement shall be instituted and maintained only in the Circuit Court for the County of Chesterfield or the United States District Court for the Eastern District of Virginia. You agree that you hereby waive your right to a jury in any such trial. No failure or delay in exercising or enforcing any right or remedy hereunder by Danforth Diamond shall constitute a waiver of any other right or remedy, or future exercise thereof. Unless otherwise explicitly stated, the provisions contained herein will survive termination of the user's access to and use of Danforth Diamond's services. If any provision of the Agreement is determined to be invalid under any applicable statute or rule of law, it is to that extent to be deemed omitted, and the balance of the Agreement shall remain enforceable.
Danforth Diamond® understands the importance of your privacy. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used on this site, www.danforthdiamond.com.
We reserve the right to change this policy from time to time and encourage you to regularly review this policy. Any changes will be effective upon their posting on this site.
* Personally Identifiable Information
* Third-Party Privacy Policies
* Our Commitment to Data Security
* Non-Personally Identifiable Information Collected Automatically
* Contacting Us Regarding Your Personally Identifiable Information
* Protection Against Fraudulent Charges
* Legal Disclaimer
* Contact Us
Personally Identifiable Information
When you visit Danforthdiamond.com, we may request that you provide us with personally identifiable information such as your name, shipping and billing addresses, telephone number, e-mail address, credit card number and credit card expiration date. This information will be used to process your order, verify your identity for payment authorization, provide you with an order status, ship your order, and allow you to receive news and special promotional offers.
By submitting your personally identifiable information to Danforthdiamond.com, you are consenting to the transfer of this information to your credit card company for the purpose of completing your purchase. Additionally, your information may be transferred to a third-party vendor for the sole purposes of order fulfillment and shipment.
We may use your personally identifiable information to contact you (for example, we may send you marketing or promotional materials, ask you to complete a survey, ask you to refer a friend or respond to your comments or requests for information). In these cases, we will not use your information (or your friend's) for any purpose other than that specifically stated without your consent.
Danforth Diamond will not give or sell your personally identifiable information to any outside organization for the organization's own use without your consent. In some cases, we may share aggregated demographic information with our partners, customers and advertisers. This aggregate information is not linked to any personal information that can identify any individual person.
Third-Party Privacy Policies
Our Commitment to Data Security
We have put in place physical and electronic procedures to keep the information we collect online as safe and secure as possible. Specifically, any information transferred from your computer to Danforth Diamond is encrypted using Secure Socket Layer (SSL) technology. Once received, Danforth Diamond protects your information internally through further encryption and Web security measures. Additionally, Danforth Diamond routinely reviews its security policies and practices to ensure the safety of your information.
Non-Personally Identifiable Information Collected Automatically
In some cases, Danforth Diamond or one of our trusted service providers may collect information about you that is not personally identifiable. Examples of this type of information include the IP address of your computer, the type of Web browser or computer operating system you are using and the domain name of the Web site from which you linked to our site or advertisement.
Children Under 18
Danforth Diamond does not knowingly collect personal information from children under 18 years of age. Our products are not intended for purchase by children and if we learn that we have collected personally identifiable information from a child under 18, we will delete that data from our systems.
Our website may provide links to third party websites which may have different privacy policies. These policies are outside of our control and we encourage you to visit these websites to view these policies.
You are given the opportunity to "opt-out" of receiving information or promotions from Danforth Diamond at any time. To do so, simply select "unsubscribe" and the corresponding service on the subscription page, send your request via e-mail to firstname.lastname@example.org or call one of our consultants at 1-877-404-RING (7464). Use that same e-mail address or phone number if you wish to change your information on file with us. It may take up to 2 days to process your instructions.
Contacting Us Regarding Your Personally Identifiable Information
Protection Against Fraudulent Charges
Danforth Diamond is committed to protecting you against fraudulent charges. If your information is accessed by a third party following a transaction on this site and used to make fraudulent purchases, your bank may hold you liable for up to $50 of those purchases per the Fair Credit Billing Act. In that unlikely event, Danforth Diamond will pay for the entire amount of your liability (up to the $50 limit) provided the unauthorized use is through no fault of your own and is the result of purchases made on Danforth Diamond's secure server. In the event of other unauthorized use of your credit card in cases not involving Danforth Diamond, contact your credit card company immediately.
Danforth Diamond will only disclose your personal information when required by order of, or to be in accordance with, the law.
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