I was just checking the status of the ring. I checked online and it says "pending." I don't know if you remember, but I ordered my fiance's engagement ring from you and spoke to you several times on the phone. I would just like to say that she loves the ring and I appreciate your outstanding customer service.
We offer two options for ordering your merchandise: Online and by Telephone. www.danforthdiamond.com or 1.877.404.7464. Outside the US and Canada, call 001.804.794.1118.
Danforth Diamond accepts major credit cards, wire transfer, check, PayPal and debit cards.
Credit Card Payments
We accept payment from these major credit cards - VISA, MasterCard, American Express, and Discover. We process the approval of your credit card within 24 hours, which expedites the transfer of funds and puts a temporary hold on your account. We do not process the actual charge until the item has shipped to you. We obtain credit card authorization from the card-issuing bank and employ other verification techniques before completing any transaction. For security purposes we may request additional information such as a photocopy of your drivers license. We do not accept International credit cards.
We will require a bank wire transfer for orders over $20,000 and for all international orders. We offer a 1.5% discount for all orders over $500 using the bank wire payment option. Please note that some banks may charge a small fee for this service. This method simply requires you to contact your bank and have funds transferred from your account to ours. Please call or email one of our customer service representatives for more information. 1-877-404-7464.
Please note that some banks put a limit on the daily withdrawal amount on debit cards. You will need to contact your bank to authorize us to process orders that exceed this limit. Please contact a service representative via e-mail or telephone for more information. 1-877-404-7464.
Check or Money Order
Danforth Diamond may hold this type of payment for up to ten business days. This is for security purposes and we may request additional information when using this payment option. Each personal check and/or certified check must be drawn from a US bank account. Personal checks must display the customer’s name and shipping address. This payment method is available for telephone orders only.
At Danforth Diamond, complete security for your transactions is our primary concern. We want you to have as much faith in the security of your transactions as you do our products and services.
We are registered with Thawte, the leading provider of digital authentication services and products for electronic commerce and other forms of secure communications. With Thawte, you can be assured that you have a secure communication with Danforth Diamond and not another site.
We use SSL (Secure Socket Layer), the industry standard method for computers to communicate securely without risk of manipulation or theft of your personal and financial information. We utilize this encryption during the online checkout process, including the acceptance of your credit card information, and the management of your account.
Danforth Diamond insures your purchase at no cost to you from the time you order until the time it is delivered to the address specified on your order.
After your purchase has been received, Danforth Diamond has arranged for you to purchase insurance, at very competitive rates, through Jewelers Mutual Insurance Company, a leading insurer in the jewelry industry. Since 1913, Jewelers Mutual has specialized in insuring jewelry and jewelry businesses in the United States.
Their Personal Jewelry Insurance program covers jewelry for loss, theft, damage, and mysterious disappearance. They insure almost two billion dollars of individual's personal jewelry... for people just like you. And, not only can you insure purchases from Danforth Diamond, but other jewelry you already own.
For more information about Jewelers Mutual and its Personal Jewelry Insurance, visit www.InsureYourJewelry.com or call toll free 1-888-884-2424.
Use the links below to learn more about our customer services:
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