FOR ALL RETURNS - Please call us at 1.877.404.RING (7464), to receive a Return Authorization Code. You must have this code to return any item.

Please review the steps below when returning your item:

1. Place the item back in its original packaging. Be sure to include the certification and appraisal paperwork. (Important note: Failure to return these documents may result in a fee of up to $250.)
   
2. Call 1.877.404.RING (7464) for a Return Authorization Code. Once you receive this code, write it on the sticker marked "return" on the bottom of your invoice. Then, peel the sticker and place it on the outside of the box in which you are returning the diamond. For security purposes, do not write the company name or return address on the packaging.
   
3. Check the list price of your item on your original invoice, then choose the appropriate option below:

• If the list price of the item is less than $500: Ship the item back to us via any carrier you choose. For your protection, insure the package and request confirmation that the package has been received. Danforth Diamond is not responsible for the loss or damage of any items being returned to us.
  
• If the list price of the item is more than $500: You must return the package to us via U.S. Postal Service Registered Mail, since FedEx and UPS will not provide insurance on items worth $500 or more. For your protection, insure the package and request confirmation that the package has been received. Danforth Diamond is not responsible for the loss or damage of any items being returned to us.

Once Danforth Diamond has received the returned item, we will examine the diamond and notify you via e-mail of the status of your return request. In most cases, this notification will arrive within five business days.

Please note: We will not accept items that are unauthorized, packaged incorrectly or improperly insured. These items will be returned to you. Additionally, Danforth Diamond will not accept the return of any item that has been damaged, engraved, re-sized or otherwise altered by a third party.