I was just checking the status of the ring. I checked online and it says "pending." I don't know if you remember, but I ordered my fiance's engagement ring from you and spoke to you several times on the phone. I would just like to say that she loves the ring and I appreciate your outstanding customer service.
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We got this ring from Danforth in Palladium and couldn't be happier!
The customer service was great, I had to change my ring size twice because I originally got measured in Greece, but with the changes in temperature and altitude, I was one full size different back in Canada. My fiancee originally bought the same ring with engravings, but we didn't like the engravings. it was no trouble to return the ring and exchange it for our current one. We even had very specific shipping requests that were honoured both times, and no trouble with Customs in Canada.
Thank you for a beautiful ring!
I did a lot of research on diamond websites and I decided to go with you guys. Best decision I've made since deciding to propose to my girlfriend, who is now my fiance. She loves (LOVES) the ring, and I've never seen her so happy.
Thank you for your professionalism and care in this process. Everything went off without a hitch. If anyone asks for a recommendation for an engagement ring website, I'll direct them to you.
Attached is a picture of the ring, moments after she said yes in Prospect Park. I never thought I'd actually have a use for my cell phone camera, but, there you go.
I am not sure if this is where I write this but I wanted to say how absolutely wonderful our rings came out!! My fiance and I both bought our wedding bands from you and they are amazing!! My engagement ring was specially designed by my fiance and a jeweler friend of ours so finding a band, we thought would be a challenge! The contour ring I order was so beautiful and fit perfectly with my engagement ring. Ryan can hardly feel his ring when it is on. Thank you so much for our beautiful rings and your fast service!!
I have received my order. I am VERY pleased with your craftsmanship!!! It is all I dared hope it would be! Hopefully; I will never need another wedding set, but I will look to Danforth for any other jewlery needs. Hats off to your firm! AGAIN, MY THANKS!! I especially appreciate the quick and concerned responses to my e-mail inquiries. Keep up the good work.
Today I received my order. I have to be honest, I am very satisfied with my order. I will recommend Danforth to all my friends. Thanks for being so patient and caring on the phone.
Thank you for all your help with the purchase of my now Fiance's wedding ring set! She Loves It! I was very pleased when I received the package and looked at it in person. It's beautiful!
A Pleased Customer, Scott
The ring got to my house back home safely. The ring is beautiful! I am very happy with my purchase. It came very fast too, just excellent service. Thank you so much for all your help, It's hard enough being in Japan and my fiance being back in the states. I know she will love it. Thank you so much.
Jill - I'd like to start by saying, my ring still makes my eyes sparkle 5 months later. My husband originally proposed to me with a diamond until I was able to find the perfect ring. I came across your website and fell in love with the twisty engraved wedding ring (later re-designed). At the time though before it was redesigned, we went ahead and made the purchase. After the wedding, I revisited your site to show a family member all the other beautiful choices I had and saw the new redesigned version of my ring!
Now keep in mind at the time of our original purchase, my husband inquired about adding diamonds on the wedding ring but the ring was to thin. I could not believe that the redesigned ring was that indeed! It had the diamonds on the wedding ring as well as the engagement ring. It was PERFECT and what I had envisioned. So my husband immediately called and we upgraded. Not only did you remount the ring for us at no charge, but you also engraved the ring at no additional cost as well since our original purchase was just shy of two months. My husband left to the Army two weeks after our wedding and would be gone six months. The same day he left, I mailed my ring off for the upgrade. I can't tell you how excited I felt opening the package the day it arrived. With the absence of my husband, placing that ring on my finger, and it being the most perfect ring I could imagine, made me feel as if he was there beside me. Ironically he called me within 5 minutes of opening it and I was in tears.
I LOVE my ring and every time I get a compliment I always mention your website and tell them about my wonderful experience. It's been two months since I've seen my husband and I'm finally getting to visit him this weekend. He has not seen the ring only heard about it in the dozens of letters I've written him. I can't wait for him to see it. Thanks again Jill and all your staff that worked with us. Her name leaves me right now, but the women that usually answers the phone was very helpful as well. She even called me once you guys received my ring because I was very nervous mailing it (after I probably called numerous times, she never once acted annoyed). Thank you so much everyone for making the best symbol of my marriage memorable and forever a sight to see!
I got the ring today and it's absolutely gorgeous!!! Thanks so much for your patience, attention to detail, and desire for perfection. I couldn't possibly be more pleased. Jill, thanks for the appraisal and the certification card. Thanks again for a first-class product all the way.
Jill, we received the rings on Friday, and Mark presented me with the engagement ring on Valentine's. We love the set. We kept admiring the diamonds' sparkle in the dimly lit restaurant. I knew our selection of the main diamond was a good one, but I didn't know what to expect of the side stones. We are very pleased with them and the setting. They are just beautiful. I will be sending it in for re-sizing next week. (We have to show it off to relatives this week end.) Evidently, the sizer I used was inaccurate. While I hate to part with it for even a few days, I know your technicians will do a very professional job with it. Again, our gratitude!
Dayna and Mark
Thank you; the ring and stone are very nice. We used the groom's birthstone as the side gems. I like the setting we chose for this purpose: 1) it protects the amethysts, which we were told are not nearly as hard as diamonds and subject to damage, and 2) in this setting they complement rather than compete with the diamond for attention. Others may also think this is a good idea.
The ring looks fantastic. Everything went as planned (she said yes!).
Jill- I have received my new wedding band and beautifully re-created engagement ring! I think they are both exceptional. I have truly enjoyed working with you during this difficult experience. Thank you for being understanding and easy to work with. I am extremely happy and am telling all of my friends and family how wonderful Danforth Diamond is at making the customer happy and beautifully crafted jewelry. I look forward to doing future business with you! Sean and I
will be placing the order for his wedding band soon. Thank you again!
Regards from the happiest engaged couple in Michigan!!
Thank you I know I have been a royal pain. But I wanted to comment on your timely responses and excellent customer service. I would definitely recommend your business even before I have seen the ring. Again thank you for all of your help.
Marie - Thank you for your email. I did end up ordering the ring in a 4, and I LOVE it! It may have to be resized, but its still perfect. Its exactly what I had been hunting for and couldn't find anywhere. Thank you so much! I will definitely be passing your site along to my friends and other brides-to-be that I know would love your site.
My fiancee bought my engagement ring through you. Beautiful ring! He did so well!
Mindy and Scott
Boy.......What a weekend last Saturday and Sunday...and she said "Yes". The way I stumbled all over myself, I swear it was the ring that closed the deal.
Jill, the ring is just beautiful...The platinum setting and the quality of diamond is unbelievable....I have to tell you I shopped and compared for weeks...Went way up the learning curve on diamonds the charts..clarity..etc. Your pricing beats the competition locally and anything I could find on the Internet. But you know what I found out, after the order was sent? It's something that's somewhat difficult to put a value on? Your personal service and follow-up...From the Pre-Easter weekend message you sent, to the one I received today,and all the others in between......It was so impressive I couldn't keep it just to myself! I have to tell you about this...I'm an Operations Manger for a company and I meet with a dozen people each week covering a wide variety of subjects...none more important than customer service. During the last one before I left to go propose, I printed off all of your emails....I made a time line chart from beginning to end with your contacts to me as well as your responses and comments for everyone of my people to read and comment on.....It was very evident to everyone..how superior service can be the difference between success and utter failure in a competitive environment.
Thank-you...is all I can offer except to say you have a customer for life...Oh yeah...looks like you've captured the hearts of a complete family now since she said yes! Thanks!
This message is for all those who have helped me with my engagement ring order all along the way. First off, Beverly, for being the sweetest customer service and sales representative ever! You've been such a help with all the initial order, and then with helping me size the correct setting size after the initial one turned out to be way too small. Gail, you were caught in the crossfire, yet held your ground and helped with relaying vital information when I hadn't heard what was going on. And of course Lisa, Thanks for going out of your way to correct the setting and get the ring custom made, and even set the stone, with a concern for the ring quality and stone safety. You've been a great representative for Danforth and I hope your efforts are rewarded on your end, as well as on mine, as I was the recipient of all your concern.
Thank you again for the great care and diligent effort to help me with my bride's engagement ring. We're getting married in one week now, and she couldn't be more excited! She started crying when I gave her the ring last night.
Best wishes this holiday season, and merry Christmas to you all.
My husband and I looked locally for rings and were worried we would never be able to find quality wedding rings at a price we could afford. I admit I was weary to order something as important as this on the internet, but your customer service throughout the process was very reassuring. We were on a tight timeline and you made sure we had our rings on time. Every time my husband spoke to you he comented on how customer oriented you were. When the rings arrived I was delighted at how beautiful they were. I am so proud of my ring and smile every time I look at it. We are happy to recommend your company to anyone. Thanks again for such wonderful customer service and gorgeous jewelry!!
Danae & Eric
Wow! You were right, my ring is very very pretty and just perfect! I really appreciated all of the help and caring that you have shown me :) Grampa Gene was delighted when he saw the ring last night. Our prayers were answered and he was able to see it. You have made this a wonderful experiance and I will be glad to share your name and Danforth Diamond with everyone. I am thrilled with my beautiful ring and I have heard many times that it is "beautifully unique". Jill, I really can't thank you enough~your caring attempts to get my ring to us faster will never be forgotten. Thank you Thank you Thank you.
Just wanted to say thank you for such a good job with the engagement ring by ordering something else. You guys are awesome. My fiancé has had so many compliments on her ring. Thanks again.
Thank you Lisa and Jill and everyone at Danforth for the most beautiful ring I've ever seen. It looked great on the computer and when it arrived, I was amazed. Nice work and it's a big hit. Thank you again for getting it here when I needed it. We will contact you for future purchases and highly recommend your company for jewelry.
I'LL BE COUNTING ON YOU AGAIN...The diamond necklace I gave to my wife Karen for our anniversary was more beautiful than I had hoped. She loved it. Thank you so much for making our special day even more special.
Thank you to everyone at Danforth Diamond! My ring arrived today, and it's absolutely perfect. The only part I didn't like was having to wait for it to get here!
I received my rings this morning and couldn't be happier. Everything, from the rings themselves, to the presentation box, to the included appraisal, met and exceeded my expectations and I will not hesitate to do business with you in the future.
Got it today. Its gorgeous. Thanks so much Jill and Lisa!!!
I ABSOLUTELY LOVE MY RING! I WAS SO NERVOUS OPENING THE BOX. I KEPT THINKING, I HOPE THAT I AT LEAST "LIKE IT"....I DON'T HAVE TO LOVE IT, BUT I HOPE I LIKE. I WAS WONDERFULLY PLEASED SEEING MY NEW RING AND I LOVE IT. I CAN'T KEEP THE SMILE OFF OF MY FACE. I THANK YOU SO MUCH FOR PUTTING YOURSELF IN MY SHOES AND SEEING TO IT THAT I GOT A RING THAT I WILL TRULY WEAR FOREVER! THANK YOU.
I am writing to say thank you for my recent purchase of an engagement ring.
You all helped me with fixing problems with your upgraded website and my questions when learning about diamonds.
When the ring arrived, I opened it and was so pleased!! I wanted to scrap my semi-romantic plans and give it to my girl right away. I refrained and waited until Halloween to give her a nice trick-or-treat. There were many days when she left for school or work when I took it out to look at it.
When I finally popped the question, she was both tricked and treated and was so amazed with the ring (she said yes thankfully :). I have already had to get on to her for looking at it while she drives.
Thanks for your time, effort and the holiday discount I received. You have one pleased customer who will return should the occasion come up (I am browsing the men's wedding bands now).